We only accept orders and ship deliveries in Australia :) *Coming Soon* Breakable collection will soon be available. Vintage & Thrift now on sale!
10% off online bookings!
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FAQs
Effective date from April 14, 2021
Welcome to GIZELLA FAQs
Credit and Debit Cards
We accept Credit Cards and Debit Cards via Square.
Afterpay
Shop now and pay later with Afterpay online at Gizella. Afterpay allows you to pay for your order over four, interest-free instalments due every fortnight.
Last update: 14 April 2024
Our Clients
FAQs
Shipping costs are based on the total
weight of the order and delivery
location, and are subject to change.
Read 'Shipping Policy'.
We only accept orders and ship
deliveries in Australia.
We offer options from:
Express Post
(2 to 5 business days)
or
Parcel Post
(6 to 10 business days).
Shipping delays may occur.
Please note: If your order is urgent,
we advise you to order 2 to 4 weeks
before the production or project date.
We aim to ensure you receive and
prepare your pieces with ample time.
We accept payments by Credit/
Debit Cards and Afterpay.
All orders are carefully cross-checked and
reviewed before shipping with photo and
video evidence; therefore, some minor
damage requests may not be accepted.
We take great care in packaging our
products to ensure they arrive in good
condition and all products undergo
careful inspection prior to dispatch.
In the unlikely event that your order
arrives damaged, please contact us at
hello@gizella.com.au within 24 hours
of delivery and include photo or video
references of the damaged product
and packaging - DO NOT DISPOSE OF
THE ORIGINAL PACKAGING AND
PRODUCT ORDERS. Please read our
Please inspect your order upon
reception, and please take before,
during, and after unboxing
photographs and videos for solid
evidence. To start a return and refund
request, you can contact us at
hello@gizella.com.au immediately if
the item is defective, damaged
or if you have received the wrong item
so that we can evaluate the issue and
make it right.
All sales are final. Please take note
that we do not allow refunds,
replacements, cancellations, or
returns on all items, especially sale
items and those
marked as 'Vintage & Thrift - Final Sale
and Non-Returnable'. However, if the
product you received is confirmed to
have damages or faults, we will
replace or refund the price of the
product to your original payment.
If your return is accepted, we will
send you a return shipping label,
including instructions on how and
where to send your package. If
approved, you will be automatically
refunded on your original payment
method. We do not offer a free returns
service. To cover the cost of your
return, we will incur $15 or $25 from
your refund total, as appropriate
prior to us issuing a refund. We do not
accept damages or faults caused by
customer.
We would like to point out that we will
not offer any refund or return if you,
as a customer, damage the product,
misuse it, fail to use it according to
instructions or in an abnormal way, or
fail to take reasonable care. We will
investigate and inspect the product
itself, and we reserve the right to
adjust the refund amount if the
product returned does not constitute
a defect in our reasonable opinion. We
also reserve the right to refuse refund
and return.
We will send it back to your address,
and you will need to pay for the
shipping fees. We do not offer any
hire services, therefore if, upon our
investigation, we see evidence of our
products being already used and
purposely damaged/said to be
damaged after productions or
projects, in order to return and refund,
we will decline the return and refund
request.
Please read the
'Return & Refund Policy' and contact
us at hello@gizella.com.au
Return and Refunds Policy: Rent or
Hire
A non-refundable deposit of 50% is
required to secure your booking and
is automatically included when you
place your order online. This deposit
allows us to allocate the necessary
resources and time to create
products for you.
Cancellations and Refunds:
All cancellations and refund
requests must be submitted in
writing. Please send us an email at
Requests for cancellations and
refunds made without prior contact
will be automatically declined.
-
Cancellations and refunds
requested more than 30 days
before the booking date and
delivery will incur a partial refund
of 50% of all payments made,
excluding the non-refundable
deposit. All hired items must be
returned in good working
condition, including boxes and
packaging, at the end of the Rental
or Hire Period, on the day of
cancellation, or immediately.
-
Cancellations and refund
requests made
10 days before the booking date
and delivery are non-refundable,
excluding the non-refundable
deposit. All hired items must be
returned in good working
condition, including boxes and
packaging, at the end of the Rental
or Hire Period, on
the day of cancellation, or
immediately.
Prop Hire:
At Gizella, we provide standard
rental periods of 5 hours or
10 hours for in-person setups, and
2 days or 5 days for online delivery
with return by mail. If you wish to
extend your rental period, please
do not make a new booking.
Instead, please contact us
immediately at
How to Request a Refund
If you would like to request a
refund or have questions about our
refund policy, please feel free to
contact us at hello@gizella.com.au
All cancellations and refund
requests must be submitted in
writing. Please send us an email
with your booking details and a
brief description of your request
so that we can assist you promptly.
Please read the
Rent or Hire' and contact
us at hello@gizella.com.au
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